Reservation Policies

Cancellation Policy


Securing Reservation(s)


Check in / Check out Time


Child Policy




Pets & Fruits


All your Credit Card details are handled securely by eGHL as our Hotel appointed payment gateway. See the booking process below :


Step 1   :   Select to pay by credit or debit card / other payment methods.

Online Booking Main Page



Step 3   :   Finish and complete booking. You will receive a booking notification in your email inbox with all booking details captured with a booking number.

Online Booking Completed Page



Our hotel do accept alternative payment methods such as TT, Bank In, email, fax or phone booking. If you have difficulty with your booking, please feel free to reach us at the below contact information for reservations. We will respond within 1 working day.


Hallmark Hotel Leisure (Malacca)

Tel :    +606-281-2888
Email    :


Hallmark View Hotel (Malacca)

Tel :    +606-281-5999
Email    :


Grand Hallmark Hotel (Johor Bahru)

Tel :    +607-357-2288
Email    :


Hallmark Crown Hotel (Malacca)

Tel :    +606-218-8555
Email    :


Hallmark Regency Hotel (Johor Bahru)

Tel :    +607-331-8822
Email    :
Grand Hallmark Hotel - JB    Hallmark Regency Hotel - JB    Hallmark Hotel Leisure - Melaka    Hallmark Hotel Express - Melaka    Hallmark View Hotel - Melaka    Hallmark Crown Hotel - Melaka