Terms & Conditions

Thank you for selecting Hallmark Hotel as your preferred accommodation in Malaysia.

Before payment made, please double check and make sure all details are correct:

1. Your credit card is required for payment confirmation.
2. Room rates will be charged upon confirmation.
3. Payments made are NOT refundable.
4. No changes on Check-in dates.
5. No changes on selected hotel branches.
6. Check-in time is from 14.00pm and check-out until 12.00pm

Please do not hesitate to contact us at the following e-mail address at business hours :

Hallmark Hotel Leisure (Malacca)

Hallmark Inn Hotel (Malacca)

Hallmark View Hotel (Malacca)

Grand Hallmark Hotel (Johor Bahru)

Hallmark Crown Hotel (Malacca)

Hallmark Regency Hotel (Johor Bahru)

Child Policy

• One (1) child below 12yrs old stay on complimentary basis provided sharing existing beddings with adults.

Cancellation:

This is non-refundable booking

• The booking cannot be cancelled
• The booking can not be amend
• Once booking is received the hotel will charge full payment to the credit card for the whole stay.

No-Show / Shorten stay:

• Full stay per room will be charged on your credit card for NO SHOW. 
• No refund in full or in part will be made for un-utilized services included in the package or for shorten stay and no-show.